Tele-consulting Services Market Size, Share & Trends Analysis Report By Application (Primary Care, Mental Health, Cardiology, Dermatology), By Modality, By Payment Model, By Delivery Model, By Facility, By End Use, By Region, And Segment Forecasts, 2025 - 2030

Tele-consulting Services Market Summary

The growing trend of preventive healthcare & the rise in funding for mHealth startups are other factors boosting the market. In India, the National Telemedicine Service, "eSanjeevani ," a digital health initiative by the Ministry of Health, offers two modes of teleconsultation: Patient-to-Doctor (eSanjeevani OPD) and Doctor-to-Doctor (eSanjeevani). This service has successfully facilitated over 100 million teleconsultations.

Teleconsulting services are rapidly expanding, particularly in cardiology, behavioral health, radiology, and online consultations. This growth is fueled by a surge in startup funding and the introduction of new solutions and services, especially those designed for virtual consultations. For instance, in March 2023, Royal Philips introduced Philips Virtual Care Management. It includes flexible solutions and services that help various healthcare stakeholders effectively engage with patients, including health systems, payers, providers, and employer groups.

The demand for remote healthcare services has surged in recent years, driven by technological advancements, increased accessibility, and the need to address healthcare challenges such as cost, access, and chronic disease management. Remote healthcare encompasses teleconsultation services, telemedicine, remote monitoring, virtual consultations, and wearable health technologies, revolutionizing healthcare delivery.

Remote healthcare became critical during the COVID-19 pandemic. In the U.S., telehealth consultations surged from less than 0.01% of visits pre-pandemic to nearly 70% by April 2020, stabilizing to 21% by July 2020. Backed by Google, companies such as Amwell thrived, raising USD 742 million in a 2020 IPO and delivering half of its 5.6 million consultations between April and September. Teladoc's stock increased 150% in 2020. Similarly, Grand Rounds leveraged AI to connect patients with specialists, reducing costs and becoming a key care coordinator for major employers such as Walmart. 

Case Study: Improving healthcare access for indigenous communities in Mexico through telemedicine.

Pro Mazahua (Pro Mexico Indigena Foundation), founded in 1997, supports Indigenous communities in remote mountain villages of southern Mexico, where basic services and healthcare are limited. In 2022, after receiving a Pfizer Global Health Innovation Grant, Pro Mazahua launched a telemedicine program to improve healthcare access and combat infectious diseases.

To overcome poor internet connectivity, Pro Mazahua partnered with Hughes to install HughesXpress Wi-Fi and VSAT satellite technology at two rural clinics in the State of Mexico and Chiapas. This setup created reliable hotspots enabling remote consultations via iPads and Bluetooth-connected medical devices. The Hughes JUPITER System provided high-speed internet supporting multiple simultaneous connections, facilitating real-time data sharing, video consultations, and electronic medical records.

Since launching, the program has conducted 3,184 consultations-2,742 in the State of Mexico and 442 in Chiapas-significantly enhancing healthcare access and outcomes for these underserved communities.

Market Concentration & Characteristics

The teleconsulting services industry is characterized by a high degree of innovation, with the introduction of new technologies and methods. Integrating artificial intelligence (AI) and machine learning (ML) into teleconsulting platforms revolutionizes healthcare delivery. These technologies empower healthcare providers to analyze patient data remotely, enabling them to provide personalized and effective care. For instance, in November 2022, Options MD, a telehealth startup, received USD 2.35 million in funding. The round was led by Bread & Butter Ventures, Collab Capital, Bright Ventures, and M13.

The tele-consulting services market is characterized by a medium level of merger and acquisition (M&A) activity by the leading players, owing to several factors, including the desire to expand the business to cater to the growing demand for teleconsultation services and to maintain a competitive edge. For instance, in May 2021, Doctor On Demand and Grand Rounds Health acquired Included Health to improve health outcomes and address health challenges.

Regulations, particularly the Health Insurance Portability and Accountability Act (HIPAA) of 1996 and its amendments under the Health Information Technology for Economic and Clinical Health (HITECH) Act, positively impact market growth. These regulations play a crucial role in ensuring digital health information's secure handling and privacy, shaping the operational framework and compliance standards for telehealth services, especially in the U.S.

Teleconsulting market players are expanding their business by entering new geographical regions to strengthen their market position and expand their service portfolio. For instance, in April 2023, Eagle Telemedicine expanded its suite of telemedicine specialties by introducing Pediatric TeleNeurology to provide care for children with neurobehavioral disorders.

Application Insights

The mental health segment held the largest market share of 36.01% in 2024 and is anticipated to witness the fastest growth over the forecast period. Growing awareness regarding mental health as a significant health condition is a major factor driving the segment's growth. Moreover, the growth is due to increased initiatives in merging digital technology with the healthcare industry. For instance, in January 2024, the Department of Health Care Services (DHCS) in the U.S. introduced the Behavioral Health Virtual Services Platform, encompassing two complimentary applications for families with children, adolescents, and young adults aged 0-25. This initiative is foundational for Kids' Mental Health and the Children and Youth Behavioral Health Initiative (CYBHI).

The dermatology segment is anticipated to witness substantial growth over the forecast period. The growing adoption of teledermatology is driven by the lack of dermatologists and limited access to skin care services in low- and middle-income countries. Various factors, including geographical barriers, extended waiting times, and issues related to mobility, are contributing to this trend and driving market expansion. For instance, a study published in December 2023 in the Indian Journal of Dermatology, Venereology, and Leprology revealed that in 2022, sub-Saharan Africa had fewer than one dermatologist for every million individuals, while the U.S. had 34 dermatologists per million people.

Modality Insights

The real time segment held the largest market share of 39.73% in 2024. Store and forward service type is often used in dermatology, radiology, ophthalmology, and pathology, where practitioners gather & analyze images and other related data before making clinical decisions. Store-and-forward telehealth makes patient records, audio or video recordings, and medical data more accessible across long distances. Medical data, including images, biosignals, test results, lab reports, and substantial documents, are acquired and transmitted (stored & forwarded) across great distances.

The others segment is anticipated to witness the fastest growth over the forecast period. The other services segment includes physician-to-physician and medical imaging teleconsultation services. Various public and private organizations are undertaking rising initiatives to drive the adoption of teleconsultation services, propelling the segment's growth. For instance, in August 2021, Good Doctor Technology (GDT), a health-tech company, launched its operations in Thailand. This follows the recent acquisition of a telemedicine license issued by the Bureau of Sanatorium and Art of Healing, a part of the Thailand Ministry of Public Health. The license enables GDT Thailand to provide access to highly trained doctors available for virtual consultations to deliver exceptional standards of care.

Payment Model Insights

The government/public payers segment held the largest market share of 40.16% in 2024. Tele-consulting services supported by public payers reduce the financial burden on the government and the patients by minimizing the need for physical infrastructure, travel, and hospital-based consultations. These services streamline healthcare delivery, improve resource utilization, and lower overall healthcare costs, essential considerations for governments managing large, diverse populations with limited budgets. Moreover, implementing national digital health frameworks, such as India’s Ayushman Bharat Digital Mission (ABDM), further propels this segment.

The insurance reimbursement segment is anticipated to witness the fastest growth over the forecast period. The rise in favorable reimbursement policies boosts market growth. For instance, as of July 2023, patients must disclose the use of telehealth technology when submitting home health (HH) service payment claims to the Centers for Medicare & Medicaid Services in the U.S. The use of telecommunication technology in HH claims is categorized under the following three HCPCS codes:

• G0321: Home health services are provided through synchronous telehealth in real-time using a telephone or other interactive audio-only telecommunications system.

• G0320: Home health services are provided through synchronous telehealth using a real-time two-way audio and video telecommunications system.

• G0322: The collection of digitally stored and/or transmitted physiological data by the patient to the home health agency, such as remote patient monitoring.

Delivery Model Insights

The web/mobile segment held the largest market share of 78.20% in 2024 and is anticipated to witness the fastest growth over the forecast period, owing to the increasing prevalence of smartphone usage, mHealth adoption, and healthcare consumerism. As per a report published by GSMA in 2023, the global penetration of 5G is estimated to be 54% by 2030. In addition, the increased bandwidth and the low latency of 5G are anticipated to facilitate the sharing of images & videos with higher resolution, increasing the quality & value of virtual interaction.

In addition, web-based teleconsultation services are delivered to users through web servers using the Internet Protocol. Web-based solutions comprise four aspects: Internet connection, data administrator, web server, and software coding system. Utilizing the internet and web-based services provides access to the most remote areas using only one computer or monitoring device.

Facility Insights

The tele-hospitals segment held the largest market share of 51.22% in 2024. Market players are continuously investing in teleconsultation services due to substantial growth opportunities. In addition, several patients requiring health consultation prefer online care instead of in-person consultation. For instance, Koninklijke Philips N.V. has a Tele-ICU program that allows doctors to monitor ICU beds remotely. The beds have cameras and special tools to help predict what might happen to patients.

The tele-home segment is anticipated to witness the fastest growth over the forecast period. Tele-home facilitates access to healthcare through specific applications and video consultations and enables communication between patients and doctors in remote locations, eliminating the need for visits to hospitals and clinics. Video consultations are increasing as they enable patients to access medical services from their medical professionals over the phone. This helps avoid unnecessary doctor visits, booking appointments, and commuting, reducing unnecessary costs.

End Use Insights

The patients segment held the largest market share of 36.91% in 2024. The teleconsultation platforms enable patients to consult with doctors via audio, chat, and video calls. Telehealth has helped expand access to care during the pandemic, which imposed severe restrictions on patients' visits to their doctors. In addition, it has increased patient access to necessary care in areas with shortages, such as behavioral health, to improve patient experience and health outcomes. For example, DocPulse, a cloud-based software platform provider, allows patients to book appointments, request video consultations, and e-consults through its telemedicine software.

The providers segment is anticipated to witness the fastest growth over the forecast period due to the increasing adoption of teleconsultation, telemedicine, and telehealth services among healthcare professionals to reduce the burden on healthcare facilities. Healthcare providers are increasingly leveraging digital solutions to offer remote consultations, personalized treatment plans, and evidence-based therapies outside traditional care settings. The integration of digital tools allows providers to deliver more accessible and tailored care, contributing to improved patient outcomes.

Regional Insights

North America dominated the overall tele-consulting services market with a revenue share of 40.36% in 2024. North America is one of the very first regions to adopt smart healthcare solutions that include various technologies, such as smart wearables, mobile apps, and eHealth services such as telemedicine & Electronic Health Record (EHR) services, for remote access to information on serious and chronic healthcare conditions.

U.S. Tele-Consulting Services Market Trends

The U.S. dominated the tele-consulting services industry in North America. The U.S. leads in the digitalization of healthcare in North America due to advanced healthcare management and innovative software developments, and the presence of numerous key players operating across segments, such as mobile and network operations. For instance, in March 2021, RelyMD, a provider of video physician consultation services, launched a monthly subscription-based telehealth service under its MYidealDOCTOR brand to offer on-demand access to healthcare providers.

Europe Tele-Consulting Services Market Trends

The Europe tele-consulting services industry is poised to register a considerable CAGR during the forecast period. European markets and governments mainly focus on digitalizing monitoring services linked to chronic diseases, offering solutions that would ease access to health records and avoid the repetition of unwanted prescriptions and tests. Moreover, the rising geriatric population is one of the key factors driving the demand for tele-consulting services in chronic care management, diagnostic solutions, and post-acute care management.

The UK tele-consulting services market is anticipated to register a considerable growth rate during the forecast period. The widespread adoption of technology and high-speed internet in the UK has made telehealth more accessible and convenient for patients. For instance, in November 2024, Doctorsa, a telehealth platform launched in the UK, which is designed to link travelers with local doctors in as little as five minutes. This service provides a valuable solution for tourists and UK residents seeking urgent care, addressing medical needs for non-life-threatening conditions or injuries that require immediate attention, especially for those facing long wait times for GP appointments or needing help beyond typical surgery hours.

Asia Pacific Tele-Consulting Services Market Trends

The Asia Pacific tele-consulting services industryis expected to witness the fastest growth over the forecast period. Factors such as the growing investments and geriatric population in countries such as Japan and India, along with technological advancements in teleconsulting services and research initiatives undertaken by the key players in the region, are anticipated to contribute to the market growth. For instance, in 2023, the Australian Government invested around USD 107.2 million in digital health programs and innovations to update its healthcare system.

The Thailand tele-consulting services market is poised to register a considerable growth rate during the forecast period. The rising number of partnerships and collaborations among various public and private healthcare organizations is expected to drive the adoption and accessibility of telehealth services, aiding segment growth. For instance, in September 2023, Doctor Anywhere (DA) partnered with Allianz Partners to provide comprehensive telehealth services to Allianz’s international health members in Thailand, Singapore, Malaysia, and the Philippines.

Latin America Tele-Consulting Services Market Trends

The tele-consulting services industry in Latin America is anticipated to witness significant growth. The government support for expanding telehealth & digital health networks is boosting market growth. For instance, the telemedicine network in Bolivia provided improved access to specialty care in health centers using tele-education and teleconsultation. Moreover, the high prevalence of chronic diseases, such as cardiovascular disease, arthritis, and cancer, necessitates ongoing medical supervision, and rising investments are fueling the demand for telehealth in Latin America.

Argentina's tele-consulting services market is anticipated to witness significant growth during the forecast period. In March 2021, Argentina increased investments in digital health to overcome the gaps in the healthcare system. This factor is boosting healthcare digitalization in Argentina. Other digital healthcare in the country includes EHR and mobile platforms to access healthcare information.

Middle East & Africa Tele-Consulting Services Market Trends

The Middle East and Africa tele-consulting services industry is expected to witness lucrative growth during the forecast period. Improving internet connectivity and increasing smartphone penetration are supporting the digitalization of healthcare. According to GSMA, The Mobile Economy estimates for the Middle East and North Africa regions, the number of mobile internet users exceeded 300 million. Thus, such factors boost market growth.

The South Africa tele-consulting services market is anticipated to witness significant growth during the forecast period. The digitalization of healthcare in South Africa is expected to continue at a steady rate due to the developing infrastructure, large population with unmet medical needs, and lucrative market space for investors. Government aids such as “eHealth Strategy South Africa,” which provides vision, mission, and strategies for developing eHealth in South Africa, would help the market prosper during the forecast period.

Key Tele-consulting Services Company Insight

The key players in the market have been involved in mergers and acquisitions to increase their share and provide innovative solutions for users, which is anticipated to boost the market's growth during the forecast period. Furthermore, several initiatives are being undertaken by the key players globally, which have significantly contributed to the market's growth.

Recent Developments

• In December 2024, Portugal's National Health Service (Serviço Nacional de Saúde -SNS) introduced a new teleconsultation service through the SNS24 Line. This initiative aims to provide a quicker and more efficient option for individuals with less severe health issues. After being assessed, the service targets users with medical conditions suitable for remote consultations with a doctor.

• In October 2024, Bupa Telehealth Pty Ltd, a private health insurer and digital health provider, announced the launch of its Blua digital health platform, offering three free telehealth bookings to its members per individual annually.

Tele-Consulting Services Market Report Scope

Global Tele-Consulting Services Market Segmentation

This report forecasts revenue growth at global, regional, & country levels and provides an analysis of industry trends in each of the sub-segments from 2018 to 2030. For this study, Grand View Research, Inc. has segmented the global tele-consulting services market report based on application, modality, payment model, delivery model, facility, end use, and region:

• Application Outlook (Revenue, USD Million, 2018 - 2030)

  • Primary Care

  • Mental Health

  • Cardiology

  • Dermatology

  • Others (Endocrinology, Orthopedics, Gynecology, etc.)

• Modality Outlook (Revenue, USD Million, 2018 - 2030)

  • Store and forward

  • Real time

  • Others

• Payment Model Outlook (Revenue, USD Million, 2018 - 2030)

  • Self-Pay (Out-of-pocket)

  • Insurance Reimbursement

  • Employer-sponsored

  • Government/Public Payers

  • Others

• Delivery Model Outlook (Revenue, USD Million, 2018 - 2030)

  • Web/Mobile

    • Audio/Text-based

    • Visualized

  • Call Centers

• Facility Outlook (Revenue, USD Million, 2018 - 2030)

  • Tele-hospitals

  • Tele-home

• End Use Outlook (Revenue, USD Million, 2018 - 2030)

  • Patients

  • Payers

  • Providers

  • Others

• Regional Outlook (Revenue, USD Million, 2018 - 2030)

  • North America

    • U.S.

    • Canada

    • Mexico

  • Europe

    • UK

    • Germany

    • France

    • Spain

    • Italy

    • Denmark

    • Sweden

    • Norway

  • Asia Pacific

    • China

    • Japan

    • India

    • South Korea

    • Australia

    • Thailand

  • Latin America

    • Brazil

    • Argentina

    • Chile

  • MEA

    • South Africa

    • Saudi Arabia

    • UAE

    • Kuwait